IT Technician

Title: IT Technician

Start Date: October 2026

Term: Fulltime

Accountable to: IT Manager

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Summary of Function:

The IT Technician is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations. This will be accomplished by performing question/problem diagnoses, guiding users through issue resolution, communicating technical solutions in user-friendly language, and conducting end-user training where necessary. The IT Technician is also responsible for recording and documenting problems/solutions within the IT call-tracking system.

Job Duties:

· IT Technician will report to and assist the IT Manager in any and all IT matters being managed by the IT Manager

· Resolve end-user IT issues, such as password reset, software questions, PC hardware problems, Internet connectivity, configurations, and so on.

· Provide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication.

· Diagnose and resolve minor network issues (e.g. LAN access).

· Assist Network Specialist by troubleshooting software, hardware, and network issues.

· Where necessary, assist Network Specialist in installing network interface cards, hubs, switches, network cabling, and so on.

· Accurately log work orders/IT tickets and resolutions into IT management system software; maintain vigilant maintenance of this process.

· Prioritize work orders/IT tickets according to severity.

· Empower employees to find tools to find IT solutions.

· Provide training to employees, teaching basic IT skills to minimize unnecessary tickets.

· Compile, maintain, and file all repair records, reports, and other documents as required.

· Always maintain a high degree of professionalism, courteousness, and friendliness.

· Maintain absolutely strict confidentiality of LMG data, information, and intelligence

· Additional related duties may be assign as required · For a complete job description please contact: LMGJOBS@listuguj.ca

Requirements:

· High school diploma or equivalent, with a college or university degree preferred, or an acceptable combination of education and relevant experience.

· CompTIA A+/Network+ or MCP (Microsoft Certified Professional) certification preferred.

· 3 years of direct work experience in an IT support capacity.

· Experience with hardware (computers, printers, phones and other applicable hardware)

· Experience with software (Microsoft Office and other applicable software)

· Ability to pass a criminal background/Vulnerable Sector check.

Submit Confidential Applications, Resumes and References to:

LMG Human Resources

19 Riverside West,

Listuguj (Quebec) G0C 2R0

LMGJOBS@listuguj.ca

DEADLINE FOR APPLICATION IS CLOSE OF BUSINESS

Monday October 19, 2026