IT Technician

Tile: IT Technician

Start Date: May 2025

Term: Fulltime

Accountable to: IT Manager/Listuguj Education Director

______________________________________________________________________

Summary of Function:

IT Technician is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations. This will be accomplished by performing question/problem diagnoses, guiding users through to issue resolution, communicating technical solutions in user-friendly language, and conducting end-user training where necessary. IT Tech is also responsible for recording problems/solutions within the IT call-tracking system.

Job Duties:

· IT Technician will report to and assist the IT Manager in any and all IT matters being managed by the IT Manager

· Resolve end-user IT issues, such as password reset, software questions, PC hardware problems, Internet connectivity, configurations, and so on.

· Provide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication.

· Diagnose and resolve minor network issues (e.g. LAN access).

· Assist Network Specialist by troubleshooting software, hardware, and network issues.

· Where necessary, assist network Specialist in installing network interface cards, hubs, switches, network cabling, and so on.

· Accurately log work orders/IT tickets and resolutions into IT management system software; maintain vigilant maintenance of this process.

· Prioritize work orders/IT tickets according to severity.

· Empower employees to find the tools to find IT solutions.

· Provide training to employees, teaching basic IT skills to minimize unnecessary tickets.

· Use IT log entries to pinpoint trends and trouble spots in order to conduct proactive maintenance or repairs.

· Assist IT Manager in detecting and identifying opportunities for improved processes, i.e., control and management of processes, through IT automation.

· Maintain absolutely strict confidentiality of LMG data, information, and intelligence

· Additional related duties maybe assign as required · For a complete job description please contact: LMGJOBS@listuguj.ca

Requirements:

· High school diploma or equivalent, with a college or university degree preferred, or an acceptable combination of education and relevant experience.

· CompTIA A+/Network+ or MCP (Microsoft Certified Professional) certification preferred.

· 3 years of direct work experience in an IT support capacity.

· Experience with hardware (computers, printers, phones and other applicable hardware)

· Experience with software( Microsoft Office and other applicable software)

· Ability to pass a criminal background/Vulnerable Sector check.

Submit Confidential Applications, Resumes and References to:

LMG Human Resources

17 Riverside West,

Listuguj (Quebec) G0C 2R0

LMGJOBS@listuguj.ca

DEADLINE FOR APPLICATION IS CLOSE OF BUSINESS

Wednesday April 30, 2025